70% of Complaints on Social Media are Ingnored, Study Says
When customers aren’t happy with a brand or product, you can bet your money that they will tell someone about it. Thanks to the social media boom, consumers now have an easily-accessible and seamless way to let the company know about their gripes. You would assume that companies leverage social […]
Infographic: Social Media ROI
Marketers are constantly trying to calculate their company’s social media ROI, and there are are as many ways to look at and calculate it as there are stars. I recently came across this infographic on social media ROI (return on investment) from MDG Advertising that I thought was very useful, […]
The 2012 Social Media Landscape [Infographic]
As we all know, Social Media has become a booming business, and it doesn’t’ take long to realize that there are tools for just about everything. I recently found this infographic from Buddy Media which gives you a quick snapshot and road map of the social media landscape and some […]
New Harvard Study Shows Why Social Media Is So Addictive for Many
A recent study by Harvard University shows evidence as to why social media platforms such as Facebook and Twitter are so popular and highly addictive for many people. With the theoretical question of why people are compelled to share everything about themselves and their lives on mediums like Foursquare, Instagram, […]
5 Simple Ways to Make Me Hate Your Brand on Social Media
I think we’ve moved past the phase of social media being the “new” thing for businesses as most have begun or fully entrenched themselves within it. Unfortunately, many companies have dove into the social media pool with no idea how to properly swim, and now they just look like fools. […]
12 Examples of Twitter Done Right In the Manufacturing and Engineering Industries
Social media is for everyone, even for B2B manufacturing & engineering companies. I’ve compiled 12 companies in the manufacturing and engineering space who I think are doing a great job on Twitter. They are in no particular order, and I judged them off of how well I think they are […]
Do Your Fans Like What You are Posting on Facebook?
Have you ever followed brand pages on social media platforms such as Facebook, Twitter, and Google+, and all they ever do is post links back to their website? I do (as well as many of my friends and colleagues), and I’m not the only one who thinks that it gets […]
Simple Social Media Lesson: How to Get More Likes
I was reading The Oatmeal today and I came across a comic of theirs that gives a “colorful” explanation of how to gain likes on Facebook. I wanted to expand a little bit on their take and show that the same principle applies to any social media network. (For a […]
Twitter Lawsuit May Hold Future of Social Media In Its Hands
In December 2011, a court case was filed against writer Noah Kravitz who was being sued by his former employer for $340,000. What sets this lawsuit apart from others, however, is that it was over his Twitter account. While working for reviews website Phonedog, Kravitz had built up his editorial […]
A Typical Day for a Social Media Manager [Infographic]
When I was asked to manage the social media platforms for my company, I was more than excited for the opportunity. Who wouldn’t like to play on Facebook, Twitter, and LinkedIn and get paid for it? Little did I know that being a social media manager is more than a […]
How Twitter Advertising is Changing the Game for Small Business
Small to medium-sized business are about to get a leg-up in the Twitter department as Twitter has announced that it will begin self-serve advertising starting in late March. Twitter advertising up until now had to be done through a sales representative. The new advertising service will allow users to buy […]
Why Is There A Period Before My Twitter Handle? – Public vs. Private Tweets
When I was new to Twitter, I kept on seeing a “.” (period) before certain Twitter handles and I could not figure out why for the life of me. I knew that you could mention someone in a tweet by putting an “@” symbol before their Twitter handle, yet I […]
Where Should I Begin With Social Media? – The Social Media Funnel
If you’re like me, social media has become a part of your everyday life, and it seems as if it’s here to stay. While many businesses dove right in and got their feet wet, there are still many others (especially in the B2B side of business) who are reluctant to […]
Virtual Introductions: The Most Simple Way to Get More Followers on Twitter
If you’re like me and have never been in a blockbuster movie, signed a multimillion dollar contract for your talents, nor had any sort of “15 minutes of fame” moment, you probably struggle with building your fan base on Twitter. As a community manager, I am often posed with the […]